Frequently Asked Questions





What is the refund policy if the show is cancelled?

The state of Georgia is slowly opening back up for business over the course of these next few weeks and wrapping up in Mid-June. With that said, unless there is a state or local government mandate banning large gatherings, the Ultimate Sugar Show will go on as planned. If the 2020 show is cancelled, we will process refunds within 45-60 days of the announcement. If the show is postponed until a later date in 2020, all tickets will be valid for the new date.


Are masks allowed in class or in the Exhibit Hall?

Maintaining a healthy and safe environment is of the utmost importance to us. Therefore, we are working on ways to allow for face coverings during the event while not hindering our vendors from making personable connections with you and seeing your beautiful faces. Although this may change on event day, we ask that if you'd like to wear a face mask, you must also be prepared to provide additional photo identification which will be added to your event badge for security purposes.


When will classes be available?

We're happy to say that we received a historic number for class proposals this year, and we're in the process of finalizing the schedule. Our updated timeline is to have classes up on the site and ready for registration by the middle of June. Instructors should expect to receive confirmation of their classes being selected by end of May.


What is the competition theme & when does registration open?

The 2020 Sugar Art Competition theme is Southern Hospitality, and we are excited to bring back both the Southern Lady Edible Hat Competition and the Great Southern Bake Off. We are currently updating the rules and criteria for each competition based on last year's feedback, and we plan to have the registration portal open for the competitions by the end of June.


I found the VIP Professional Experience on the website, but are there any other VIP ticket types?

This year the VIP Professional Experience is the only VIP ticket type available at The Ultimate Sugar Show. Now that the conference activities are available to purchase individually, the VIP Professional Experience is the ticket type with the most value! It is the only one that includes VIP benefits such as a VIP Swag Bag, Event T-shirt, access to ALL of the conference activities, $300 worth of credits to be used towards classes and a list of other items. To learn more and attend under the VIP Professional Experience, visit the official website.



Terms, Conditions & Policies



EVENT SUMMARY:

The Ultimate Sugar Show is a baking & sweets supplies trade show, sugar art competition and sweets industry conference wrapped into one amazing weekend. Bakers, Cakers and Sweet industry professionals can attend The Ultimate Sugar Show under the Professional Experience and gain access to exclusive sweet business classes, sugar seminars and evening activities. The General Public can attend The Ultimate Sugar Show under with a General Admission ticket, a Weekend Exhibit Hall pass, or a VIP Weekend Pass to gain access to the Vendor Hall and other non-conference Ultimate Sugar Show activities.


GUEST EXHIBIT HALL PASS:
Ultimate Sugar Show attendees who register under the Professional Experience will be provided an Extra Weekend Exhibit Hall Pass (for a guest). This pass will give your guest access to the Exhibit Hall ONLY during Vendor Hall hours on Saturday and Sunday. This Guest Exhibit Hall Pass will not give your guest access to the conference activities, seminars, daytime lectures, masterclasses or evening socials. Any guest wishing to attend these activities must register under the Professional Experience.


PAYMENT PLAN POLICY:
If you need a little more time to pay your Registration Fee, you have the option to select one of our provided payment plans. The number of payments will be based on when you registered to attend The Ultimate Sugar Show. If you have any questions about your payment plan or want to pay off your balance early, please email info@ultimatesugarshow.com directly.


All payment plan balances must be paid in full by 11:59PM EST August 28, 2020. Full Registration payments will be accepted until the conference is SOLD OUT or until September 4, 2020, whichever occurs first. By selecting a payment plan option, you agree to pay your remaining balance in a timely manner in the months leading up to The Ultimate Sugar Show.


LATE PAYMENTS:
Payments made more than FIVE (5) days past the payment due date are subject to registration cancellation without a refund or credit.


PROFESSIONAL EXPERIENCE CANCELLATION/REFUND POLICY:
If you are unable to attend the conference after submitting your Registration Fee, please email The Ultimate Sugar Show Admin staff at info@ultimatesugarshow.com as soon as possible.


If you cancel within EIGHT (8) weeks of the Scheduled Event Date (i.e. August 1, 11:59 PM), you will receive a full refund minus a 35% (or $203) cancellation fee. If you registered for The Ultimate Sugar Show without submitting a deposit, you will receive a full refund minus a 35% (or $203) cancellation fee.


After the EIGHT (8) week mark, the Ultimate Sugar Show team begins to make financial commitments based on the registered headcount. Therefore, if you cancel after EIGHT (8) weeks of the Scheduled Event Date (i.e. August 1, 11:59 PM), you will not be entitled to a refund. No Exceptions. Please keep in mind that Professional Experience registration and Vendor Hall Passes are transferrable. If you cannot attend the event, you are able to transfer your registration to a friend.


If you have any questions, concerns or would like to transfer your registration, please contact The Ultimate Sugar Show admin staff directly at info@ultimatesugarshow.com.


VIP WEEKEND, VIP PLUS, WEEKEND & ONE-DAY VENDOR HALL PASS REFUND POLICY:

As it relates to the Weekend & One-Day Vendor Hall passes, ALL SALES ARE FINAL. No refunds are available for this ticket type. No Exceptions. Tickets can be transferred to another person. If you would like to transfer your registration, please contact The Ultimate Sugar Show admin staff directly at info@ultimatesugarshow.com.


CLASS REFUND POLICY:
Individual classes during The Ultimate Sugar Show are subject to cancellation based on overall class enrollment. If your class is cancelled by the instructor or based on class enrollment, you will receive a full refund for the class registration fee. However, registration fees will not be refunded for those who wish to un-enroll from a class for any reason (NO EXCEPTIONS). If you've changed your mind and would like to switch classes, a credit towards your newly selected class will be granted based on class availability. Please email The Ultimate Sugar Show staff at info@ultimatesugarshow.com for help with switching classes.



The Ultimate Sugar Show


Shop. Eat. Learn. Compete.
SEPT 25 - 27, 2020 | Atlanta, GA